Terms

What you are buying

Coaching, as described in the written proposal you accepted. That proposal, together with these terms, is the agreement between us. Nothing said on a call overrides what is written there.

Payment

Prices are quoted individually and set out in your proposal, along with the schedule. Where payment is by installment or monthly retainer, payments are taken automatically on the same date each month using the card you provided.

If a payment fails, you will be contacted. If it stays unpaid, access to coaching and to the member portal may be suspended until it is settled.

Canceling

Monthly retainers can be cancelled at any time after any minimum term stated in your proposal. Cancel before your next billing date and you will not be charged again; the month you have already paid for runs to its end.

Fixed-term programs paid in full or by installment run for the term stated. Installments remain payable for the term. If you need to pause, ask — pausing is usually possible and is better for both of us than you quietly disappearing.

Refunds

[To be set by the client and reviewed by a lawyer. Say plainly what is and is not refundable and in what window.]

Calls and missed sessions

Give at least twenty-four hours’ notice to move a call and it will be rescheduled. A call missed without notice counts as used. Repeatedly missing calls without contact may end the engagement.

Ending it early

Coaching may be ended if the relationship is not working, if these terms are broken, or if it becomes clear that what you need is medical or clinical care rather than coaching. Where that happens, unused prepaid time is refunded.

Your material

What you write in check-ins and messages stays yours. Plans and resources provided to you are for your own use and are not to be shared or resold.

Limits

Coaching is not medical, psychological or financial advice — see the coaching disclaimer. No outcome is guaranteed. You remain responsible for your own decisions and your own health.